Customer Experience

3 weeks ago

Melbourne, Victoria, Australia Scape Australia Full time
Overview

As a Customer Experience team member, you\'ll be the face of Scape, delivering top-notch service and support to residents and visitors. You\'ll need exceptional communication and organisational skills, a knack for problem-solving, and a passion for delivering outstanding customer experiences.

Responsibilities
  • Provide warm, professional customer service to residents and visitors.
  • Handle inquiries, resolve issues, and escalate when appropriate to ensure a seamless experience.
  • Collaborate with team members to maintain high standards of service and support.
  • Assist with daily customer-facing operations and contribute to a positive, well-organised environment.
Qualifications
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Excellent organisational abilities and attention to detail.
  • Problem-solving aptitude and a proactive approach to delivering solutions.
  • Passion for delivering outstanding customer experiences.
Perks & Benefits
  • Annual flu vaccinations and skin checks to stay healthy.
  • Insurance discounts up to 10% with providers like Bupa, nib, and NobleOak.
  • A month dedicated to well-being and health, plus a day off for personal celebration.
  • A passionate work environment that inspires and energizes.
  • Birthday leave to celebrate your special day.
  • Generous referral bonuses (up to $5k) for bringing great talent to the team.
  • EAP, Sonder & Duress support for peace of mind.
Who We Are

Scape\'s vision is to be the Earth\'s best living company. We are a leading provider of student accommodation in Australia, with capacity for 18,000 students and a commitment to creating a safe, amazing experience for residents.

How to Apply

If you would like to join our team, apply now with your CV and a 1-page cover letter. We review applications on a rolling basis. The earlier you apply, the better. No agencies please.

At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values culture, traditions, and perspectives.


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