Customer Experience Specialist

1 week ago


Adelaide, South Australia Westpac Group Full time
About Us

At Westpac Group, we're dedicated to creating better futures together. Our vision is to help Aboriginal and Torres Strait Islander Australians succeed by valuing culture, helping Indigenous employees build meaningful careers, providing better banking experiences for our Indigenous customers, and backing Indigenous business.

Job Overview

This exciting opportunity as a Support Analyst is a fantastic stepping stone for an individual who is serious about wanting a career in Tech, who already has some technical knowledge and skills and is willing to learn. As a Support Analyst, you will support our wider Service Desk Operations team who are responsible for assisting internal customers with their IT enquiries.

Key Responsibilities
  • You will engage in reporting, analysis, administration and ticket-based tasks to ensure the team is running effectively.
  • You will report to the Service Manager, who will support you to learn and grow in this role.
Requirements

We're looking for someone with a genuine passion/interest in Tech, desire to build a career in Tech, IT/Technology education or certification, experience working in a corporate environment, experience working in a technical role – highly desirable, coding skills – highly desirable.

What We Offer
  • A competitive salary of $85,000 - $100,000 per annum.
  • Career growth: Develop your skills and advance your career within Westpac.
  • Ongoing support: Receive training, coaching, and feedback to help you succeed.
  • Diverse role: Explore different areas of the business and expand your knowledge.
Why Work with Us?

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.



  • Adelaide, South Australia Small Animal Specialist Hospital (Sash) Full time

    About SASHSASH is a leading veterinary hospital network in Australia, providing specialist and emergency care for dogs, cats, and other companion animals. Our mission is to deliver the highest standards of veterinary care in a compassionate and supportive environment.


  • Adelaide, South Australia Singtel Full time

    Job OverviewWe are seeking an experienced Customer Experience Resolution Specialist to join our team. In this role, you will be responsible for managing customer complaints from internal and external authorities and across various platforms.


  • Adelaide, South Australia Minor Hotels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Oaks Adelaide Embassy Suites. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable stay.


  • Adelaide, South Australia Plenti Full time

    Job DescriptionWe are seeking a Customer Experience Specialist to join our team at Plenti. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through inbound calls and email inquiries.About the RoleThis is an exciting opportunity for a recent graduate or someone looking to start their...


  • Adelaide, South Australia Suncorp Group Full time

    About Suncorp GroupSuncorp Group is a leading insurance and banking company that has been serving customers for over 100 years.Job SummaryWe are seeking a Customer Experience Specialist to join our team in Adelaide. The successful candidate will be responsible for providing technical support, quality assurance, claims processing, training, developing and...


  • Adelaide, South Australia IAG Full time

    We're seeking talented individuals to join our team as Customer Experience Specialists in Adelaide.About the RoleAs a Customer Experience Specialist, you will be the first point of contact for new and existing customers, focusing on converting inquiries into sales and retention outcomes. You'll work in a high-energy environment, handling challenging customer...


  • North Adelaide, South Australia Zap Full time

    We are seeking a Customer Experience Specialist to join our thriving Gawler Zap Club.This is a part-time role that offers an hourly rate, plus commission and a fun working environment.The ideal candidate will have demonstrated experience and success in a fast-paced premium customer service role, with intermediate computer skills and excellent oral and...


  • Adelaide, South Australia Superloop Full time

    Superloop is a leading provider of high-quality internet services to Australian homes and businesses.As a Telecommunications Customer Experience Specialist, you will play a crucial role in delivering exceptional customer experiences through technical guidance and resolution.The successful candidate will have the opportunity to work with our growing Home...


  • Adelaide, South Australia REO Group Full time

    Job DescriptionLocation: Not SpecifiedRole Highlights:Fleet Complete, a leading telematics provider, is seeking a Customer Success Specialist to join their team. This role is ideal for a customer-obsessed professional who can deliver exceptional service and drive business growth.Role Overview:The Customer Success Specialist will serve as the primary point of...


  • Adelaide, South Australia Suncorp Group Full time

    About the RoleSuncorp Group is seeking a skilled Customer Experience Claims Specialist to join our Terri Scheer Team in Adelaide, working full-time on a permanent basis.This is an exciting opportunity offering 37.5 hours per week, where you will be responsible for delivering exceptional customer experiences through technical support, quality assurance,...


  • Adelaide, South Australia Optus Full time

    At Optus, we're committed to delivering exceptional customer experiences. As a Specialist Care Lead, you'll play a pivotal role in crafting and implementing strategies that drive satisfaction and loyalty.The position requires expertise in handling complex situations, often involving vulnerable customers. You'll work closely with internal teams, external...


  • Adelaide, South Australia Plenti Full time

    Plenti is a fintech lender that prioritizes customer satisfaction, offering faster and fairer loans through its advanced technology. The company's dynamic and innovative environment has enabled it to take market share from established players in the personal lending, renewable energy, and automotive finance sectors.We are seeking an experienced Customer...


  • Adelaide, South Australia People2People Full time

    Customer Service Officer OpportunityWe are seeking a skilled and experienced Customer Service Officer to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers via phone and email.About the RoleThis is a fast-paced position that requires a high level of attention to detail and...


  • Adelaide, South Australia Hudson Full time

    About the RoleThis is a challenging opportunity for an experienced professional to join Hudson Australia as a Risk Management and Customer Experience Specialist. The successful candidate will work closely with internal teams and external partners to ensure timely and accurate loan processing.Key ResponsibilitiesLending and Credit Risk Assessment: Manage and...


  • Adelaide, South Australia The Just Group Full time

    About the Role:We are currently seeking a dedicated and fashion-forward Sales Assistant to join our team at The Just Group. As a Sales Assistant, you will be responsible for delivering an exceptional customer experience, maximising sales, and supporting the management team with stock organisation and visual merchandising.Key Responsibilities:Provide genuine...


  • Adelaide, South Australia BGIS Full time

    Adelaide OpportunityBGIS is seeking a Customer Services Operator to join our team in Adelaide. As a Customer Services Operator, you will be responsible for supporting our clients and field teams through a range of service requests and queries.Key ResponsibilitiesHandle incoming customer inquiries professionally and efficientlyLog and manage service requests,...


  • Adelaide, South Australia Grill'd Full time

    About Grill'dAt Grill'd, we're passionate about serving nutritious burgers and delivering an exceptional customer experience. We're looking for a talented individual to join our team as a Trainee, where you'll have the opportunity to learn and grow with our brand.Key Responsibilities:Provide exceptional customer service, ensuring our guests have an amazing...


  • Adelaide, South Australia Plenti Full time

    About PlentiPlenti is a pioneering fintech lender that revolutionizes personal lending with its cutting-edge technology.The company provides faster and fairer loans, catering to the growing demand for innovative financial solutions.With over $2 billion in loan portfolio and annual revenue exceeding $200 million, Plenti is a leader in the Australian financial...


  • Adelaide, South Australia Kathmandu Full time

    We are seeking a highly motivated Sales and Customer Experience Specialist to join our team at Kathmandu's Rundle Mall store. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience and driving sales growth.About Us: Kathmandu is a leading global outdoor lifestyle brand dedicated to improving the...


  • Adelaide, South Australia TPG Telecom Full time

    We are seeking an exceptional Customer Support Improvement Lead to join our Technical Support Team at TPG Telecom. In this role, you will be the contact point for team members and Management, delivering advanced levels of customer service to all Enterprise & Government customers, controlling end-to-end accountability.As a Customer Support Improvement Lead,...