Hospitality Administrator

4 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $75,000 - $89,000

Role Summary

We are seeking an experienced and skilled Guest Services Officer to join our team. This is a unique opportunity for an individual who is passionate about delivering exceptional customer service in a fast-paced environment.

The ideal candidate will have a strong background in hospitality, excellent communication skills and the ability to work effectively under pressure.

As a Guest Services Officer, you will be responsible for providing administrative support to the Front Office Manager and ensuring the smooth operation of the department.

Key Responsibilities:

  • Handle internal and external phone calls, relaying messages with proficiency
  • Operate and control the telephone switchboard
  • Handle guest enquiries and requests and provide information on local attractions and amenities
  • Receive and relay Room Service orders to the kitchen team
  • Assist in maintaining high levels of security for guests, staff and hotel property
  • Ensure all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation

Benefits of this role include the opportunity to develop your career in a dynamic and international company, with opportunities for professional growth and development.

This role provides a chance to gain valuable experience in a hospitality setting and develop skills in administration, communication and problem-solving.

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