Workforce and Hospitality Coordinator

2 weeks ago

Melbourne, Victoria, Australia Stedmans Hospitality Personnel and Training Full time $60,000 - $90,000 per year

We are looking for people with backgrounds in;

  • Working in events, weddings, birthdays, corporate environments, venues and more
  • Hospitality backgrounds with strong administrative skills
  • Corporate hospitality roles
  • Reception-facing roles with an passion for hospitality
  • Or more if you have the right skills and a can-do attitude

Stedmans Hospitality is the leading staffing provider in Sydney, Melbourne, and Queensland. With over 38 years of expertise, we offer staffing solutions to clients from different sectors, including events, large venues, corporate, luxury brands, and residential concierges.

We are seeking an experienced, passionate, and professional person to join our Melbourne office. This full-time position is based in Collingwood, you must work well under pressure and have excellent administrative and customer service skills. You will be self-motivated, highly organised, and flexible in your approach to the position and able to work well within a team.

Your duties will involve managing the diary, liaising with clients and staff members, taking booking enquiries and providing highly professional and seamless customer service. In addition to this you will support the People & Culture team reviewing new applicants, scheduling interviews, inducting and onboarding and compliance.

We would love to see candidates with a passion for hospitality and events, who has a genuine interest in being involved in planning incredible activations all across the city.

Key duties and responsibilities:

  • Answering and responding to all incoming telephone calls and emails in a timely manner.
  • Daily management of the rostering system.
  • Allocating and booking staff across the business.
  • Prepare and issue staffing quotes to clients.
  • Liaising with clients regarding past, present, and future bookings.
  • Management of client issues as they arise in conjunction with the team.
  • Assisting with recruitment and onboarding of new starters.
  • Office administration.
  • Conduct staff check-ins and report on the quality and presentation of all staff.
  • Identifying and implementing opportunities for improvement in customer service, quality, and the overall 'product'.
  • Communicate staff feedback to the office & HR team.
  • Supervisor duties on shift / staff check in for large or VIP activations

Hours:

Please note while this is primarily a Monday-Friday role, 9am – 5pm role – due to the nature of our business we do require flexibility across weekends and nights when needed.

Your week looks like;

  • 38 hours per week with reasonable additional hours
  • Rostered emergency phone duties, weekend allowance offered

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