Online Safety Systems Support Specialist

2 weeks ago

Canberra, ACT, Australia beBeeSupport Full time $93,932 - $108,611

Service Desk Professional

eSafety plays a pivotal role in safeguarding online environments, combating digital harms, and fostering safer experiences.

We oversee the Australian online landscape, tackling cyberbullying, child exploitation, and emerging threats from innovations like AI and immersive technologies.

eSafety's structure consists of the Office of the eSafety Commissioner and three main divisions:

- Regulatory Operations Division: with branches focused on Education, Prevention and Communities; Investigations; Industry, Compliance and Enforcement
- General Counsel: including our Legal Services Branch
- Technology and Strategy Division: with branches focused on Strategy, Engagement and Research; Technology, Data and Digital Enablement; Strategic Communications; Business Operations and Governance.

This role supports eSafety's systems, ensuring operations continue smoothly. You'll develop strong relationships across teams, implementing best practice in service desk management.

You will also be responsible for maintaining eSafety's systems, guaranteeing seamless performance.

Key Responsibilities:

• Implement and maintain effective service desk processes

• Develop strong relationships with internal stakeholders

• Collaborate with cross-functional teams to drive business outcomes

About eSafety

eSafety is a pioneering agency in online safety regulation, driving global efforts to combat digital harms and foster safer online experiences.

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