Customer Service Representative

2 months ago

Sydney, New South Wales, Australia Regional Express (Rex) Full time
Job Opportunity at Regional Express (Rex)

Job Title: Customer Service Officer

Job Summary:

Regional Express (Rex) is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer at Sydney Airport. As a key member of our airport team, you will be responsible for providing exceptional customer service to our passengers, ensuring a smooth and efficient travel experience.

Key Responsibilities:

  • Customer Service: Provide domestic and regional check-in services, assist with reservation and ticket sales, and handle pre and post-flight duties.
  • Airport Operations: Assist with the receipt and dispatch of aircraft, operate the aerobridge, and perform other duties as required.
  • Computer Systems: Operate the SABRE system and have knowledge of the Departure Control System (DCS).
  • Rex Lounge Operations: Process guests, restock, and clean the lounge area.
  • Special Needs Assistance: Assist customers with special needs and provide support as required.
  • Passenger Marshalling: Assist with marshalling passengers and ensuring a safe and efficient boarding process.
  • Baggage Handling: Assist with damaged and lost baggage enquiries.
  • Compliance: Comply with the company's safety policy and standard operating procedures.

Requirements:

  • Previous Experience: Previous airline customer service experience is essential.
  • Skills and Qualifications: GDS experience, ability to obtain an ASIC (Aviation Security Identification Card), and high-level computer literacy are required.
  • Availability: Ability to work shift work, including early starts, evenings, and weekend work.
  • Teamwork and Communication: Ability to work in a team environment, communicate effectively, and maintain a high level of customer service.

How to Apply: If you are interested in this opportunity, please submit your application with a copy of your CV and cover letter via the application process.

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