Expert Technical Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $120,000
About the Role

We are a team of experts dedicated to delivering exceptional service and support to our clients.

Our mission is to revolutionize healthcare by providing innovative solutions that break new ground in medical imaging software.

For almost 20 years, we have grown into a leader in the industry, taking pride in being a world-class healthcare solutions company with over 400 employees and over 1000 customer sites across the globe.

We take pride in playing a vital role in the delivery of healthcare across various regions, leveraging our expertise and commitment to excellence to make a meaningful impact.

Job Responsibilities:

We are seeking an experienced professional to join our team as a System Support Analyst. Key responsibilities include:

  • Providing excellent customer service and technical support to our clients;
  • Monitoring client sites and logging incidents within a ticketing system;
  • Referencing incidents to other parties when necessary;
  • Proactively monitoring, documenting, and fixing problems or anomalies found at our clients' installations;
  • Managing and exceeding customers' expectations by providing top-notch service;
  • Ensuring that all service level agreements (SLAs) are met and delivered according to Support specifications;

Key Requirements:

To be successful in this role, you will need to possess the following skills and qualifications:

  • A minimum of 3 years of work experience in Linux administration and technical customer support;
  • Knowledge of Linux operating systems for Servers and Workstations;
  • Excellent communication skills in English (verbal and written);
  • Experience running basic queries in Microsoft SQL Server 2008 - an asset;
  • Knowledge of Linux - an asset;
  • Remote troubleshooting (ssh, VPN tunnels) - an asset;
  • Experience in a medical and/or research environment - an asset;

What We Offer:

We offer a competitive salary, corporate bonus program, employee recognition program, employee referral program, flexible hours, comprehensive insurance plan, training & skills upgrading, social events, and dynamic culture.

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