Technical Support Specialist
2 weeks ago
This role is a fantastic opportunity to work with our clients as a Technical Support Specialist, providing expert assistance and support to ensure their technology needs are met.
Key Responsibilities:- Manage client infrastructure and provide technical support across various technologies.
- Work closely with clients to understand their business needs and provide solutions to achieve their goals.
- Develop and maintain strong relationships with clients through exceptional communication and customer service skills.
- Stay up-to-date with the latest technologies and best practices to provide expert advice and support.
- At least 4+ years of experience in MSP, supporting multiple customers simultaneously.
- Excellent knowledge of Microsoft stack, including M365, Auto-Pilot, Endpoint Manager, and other technologies such as VMWare, Veeam, Meraki, servers, DB, etc.
- Outstanding customer service skills and ability to relate to the impact of your role.
- Excellent communication, customer service, and relationship-building skills.
- Competitive remuneration package.
- Good working environment providing a long-term career and learning opportunities.
- Good exposure to support and projects.
- Bonus structure.
- Focus on 1st touchpoint and root cause resolution.
- Office located walking distance from train station & corporate travel cards.
Location: IT Infrastructure (Melbourne - Hybrid)
Apply through our website only. Please use the "Apply Now" button below.
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