Ecommerce Growth Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeGrowth Full time $126,786 - $164,964
About the Role

We are seeking a Senior E-commerce Operations Manager to drive and deliver our national and state eCom strategy, framework, and pipeline of activities.

This key member of our e-commerce operations team will be responsible for driving customer-focused business outcomes in a fast-paced, dynamic environment.

The successful candidate will have a proven ability to work effectively and lead large multi-site store operations at a senior level in a highly matrixed and complex retail/FMCG organisation.

  • Deliver state growth strategy and increase market share through accelerated roll outs of fleet & 1hr delivery/Delivery Now/Direct to boot whilst growing our share of same-day orders
  • Deliver state sales, productivity, optimal order, on-time delivery, and NPS/VOC metrics

This role requires a naturally curious leader with a warm and engaging leadership style, change leadership experience, strong leadership, stakeholder engagement, and communication skills supported by experience in leading large teams.

Key Responsibilities

This includes:

  • Working with relevant partners to future-proof the store network to deliver continued eCom growth within the state through activation of right channel/right store/right size
  • Building state awareness and capability in eCom across the store network
  • Providing consistency of implementation of key initiatives and delivering on agreed benefits
  • Communicating and engaging with the eCom operations team and the state operations teams to ensure strong communication and alignment on all delivery, pick up, and convenience performance and opportunities

This role also involves continuously improving performance and delivery of consistently good results to ensure all opportunity stores are coached to improve and have the right support, equipment, and access to all the information they need to succeed.

What We Offer

We offer a range of benefits including ongoing career opportunities to grow and evolve, financial acumen, and the ability to analyse information, identify trends, and prioritise issues. If you are a customer-centric, data-led, insights-driven, and operationally-focused leader who is passionate about driving customer-focused business outcomes, we encourage you to apply.

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