Training Facilitator

3 days ago


Melbourne, Victoria, Australia beBeeDevelopment Full time $90,000 - $105,000

Job Description:

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As a Technical Training Specialist, you will support staff to transition into their operational roles, including training in systems, processes, legislation and customer service in an operational environment.

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The role will partner with local business operations to design, develop, facilitate, coach, monitor and evaluate claims technical training initiatives to drive performance within the operation, as well as using capability data to determine future training needs of the business.

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Responsibilities:

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  • Designing and developing claims technical training programs and assessments aligned to competency framework across a number of delivery methods including digital options (webinar, eLearning, microlearning)">
  • Establishing and maintaining effective relationships with internal and external stakeholders address training and/or deliver programs aligned to business requirements">
  • Facilitating training programs for assigned business unit and clients as per the training schedules">
  • Providing on-the-job coaching support to new starters and others as identified to fast track an individual's competence on the job">
  • Facilitating holistic on-the-job competency-based assessments to identify knowledge and development gaps and provide feedback on performance">
  • Collaborating with Team Manager and Branch Managers to ensure that capability gaps are identified, addressed and monitored to the required standard of performance by identifying gaps in staff knowledge/skills, & develop necessary programs or coaching solutions to meet the needs of individual staff">
  • Using capability-related data to develop, implement and maintain 'Skills Matrix' aligned to different job roles to ensure competency levels are improved and/or met. Prepare reports and details of coaching delivered">
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Requirements:

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We're looking for an engaging Learning and Development professional who has:

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  • Previous experience within a training-based role, and expertise in developing training programs, facilitating online and in-person training, and utilizing data to track capability development and design training based on business requirements">
  • Excellent communication and interpersonal skills with a range of stakeholders">
  • Excellent facilitation skills">
  • Coaching and mentoring skills">
  • Exceptional customer focus">
  • High level of time management and organisational skills">
  • Advanced user of Microsoft Office programs">
  • Technical knowledge in Victorian Workers Compensation Scheme is desirable, but not essential">
  • Certificate IV in Training and Assessment and/or relevant industry qualifications are desirable">
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What We Offer:

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You'll experience:

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  • Opportunities for ongoing education and development">
  • Service recognition awards to celebrate your contribution to the organisation">
  • Employee assistance program for yourself and your immediate family members">
  • Staff benefits program with a wide range of discounts on offer">
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program">
  • A fun, supportive and inclusive working environment">
"]},

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