Training Facilitator

2 days ago

Melbourne, Victoria, Australia beBeeDevelopment Full time $83,000 - $97,000

Learning and Development Role

We are seeking a skilled Learning and Development Specialist to create high-quality online training sessions. The specialist will work on-site at our studio in Doncaster, delivering virtual training sessions to colleagues across the UK.

This role requires a confident and articulate individual with a passion for learning and development in a virtual environment. You will play a crucial role in supporting and upskilling staff, ensuring consistent knowledge and application of our systems and customer service standards.

Key Responsibilities:

  • Design and deliver engaging and interactive live virtual training sessions on various topics related to business processes, systems, and customer service.
  • Utilize virtual training platforms effectively to create a positive and participative learning experience.
  • Present training content clearly, concisely, and enthusiastically, adapting your style to suit different learning needs.
  • Facilitate discussions, Q&A sessions, and interactive activities to reinforce learning.
  • Work collaboratively with the Learning and Development team to understand training needs and content.
  • Provide constructive feedback to participants as needed.
  • Ensure all training materials and the virtual learning environment are well-prepared for each session.
  • Keep up-to-date with any changes to company policies, procedures, and systems to ensure training accuracy.
  • Potentially contribute to the development and updating of training materials.

Qualifications and Experience:

  • Proven experience in delivering training, ideally in a virtual setting.
  • Excellent presentation and facilitation skills with a confident and engaging delivery style.
  • Strong verbal communication and interpersonal skills.
  • Comfortable using virtual meeting platforms and related technology.
  • Ability to explain information clearly and adapt to different audiences.
  • Strong organizational skills and attention to detail.
  • Experience in the automotive industry or customer service is a plus.

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