Building Long-Term Client Relationships

3 days ago


Melbourne, Victoria, Australia beBeeEngagement Full time $80,000 - $120,000
Customer Engagement Expert

In your role as Customer Engagement Expert, you will be instrumental in delivering exceptional support to our clients.

Key Responsibilities:

  • Develop and maintain relationships with existing and new customers to ensure renewals of service contracts.
  • Define a common strategy in customer engagement management aligned with the Area Supervisor.
  • Assist the commercial department in negotiating new service contracts, amendments, and service quotations.
  • Manage customer communications to facilitate recovery efforts.

Qualifications & Skills:

  • 1-3 years of relevant experience.
  • Experience in product sales or service functions.
  • Bachelor of Business (or equivalent).

Competencies:

  • Handling customer expectations and aligning to process flow.
  • Customer engagement skills.
  • Managing customer meetings.
  • Contract interpretation and tracking progress.
  • Upselling and transactional skills.
  • Basic Financial Knowledge.

About Our Company:

We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

We are committed to creating a diverse workforce that embraces all social identities and is free of any discrimination. We strive to create an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity.



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