Customer Experience Director

1 week ago

Gold Coast, Queensland, Australia beBeeService Full time $76,515 - $85,000
Job Description

As a Hotel Service Manager, you will play a vital role in ensuring the smooth operation of our hotel's front-of-house services.

The successful candidate will be responsible for leading and managing a team of staff, providing exceptional customer service, and maintaining high standards of quality and efficiency.

  • Key Responsibilities:
  • Manage and motivate a team of staff to deliver excellent customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Maintain high standards of quality and efficiency in all aspects of hotel operations
  • Monitor and control expenses to ensure budgetary targets are met
  • Collaborate with other departments to achieve business objectives
Required Skills and Qualifications

To succeed as a Hotel Service Manager, you will need:

  • Proven leadership and management experience in a fast-paced hospitality environment
  • Excellent communication and interpersonal skills to effectively manage and motivate a team
  • Strong problem-solving and analytical skills to identify and resolve operational issues
  • Ability to work under pressure and meet deadlines in a dynamic environment
  • Knowledge of industry trends and best practices in hospitality management
Benefits

We offer a competitive salary package, including:

  • Base salary reflective of your experience and qualifications
  • Bonuses for meeting or exceeding performance targets
  • Professional development opportunities to enhance your skills and knowledge
  • A supportive and inclusive work environment that values diversity and promotes work-life balance
Others

As a Hotel Service Manager at our organization, you will have the opportunity to:

  • Make a real difference in the lives of our guests and colleagues
  • Work collaboratively with a talented team of professionals who share your passion for excellence
  • Continuously learn and grow in a dynamic and rapidly changing industry

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