Deliver Exceptional Customer Experiences

16 hours ago


Gold Coast, Queensland, Australia beBeeCustomer Full time $70,000 - $85,000

We are seeking an accomplished Service Delivery Director to lead our customer service team and drive business growth.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of customer service principles.

Key Responsibilities:
  • Train and manage employees to deliver exceptional customer experiences
  • Oversee the operation of our customer service department, ensuring seamless customer interactions
  • Develop and implement strategies to enhance customer satisfaction and loyalty

Additionally, the successful candidate will assist staff in providing quality information on education frameworks and advising on courses for various sectors.

The right individual will be able to build relationships with students, identify their needs, and create tailored solutions.

Requirements:
  • Degree or higher level of management and business-related qualifications
  • At least 3 years' experience as a Service Delivery Director
  • Experience in drafting and publishing a Customer Service Policy and Procedure Manual


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