Workplace Rehabilitation Specialist

2 weeks ago


Canberra, ACT, Australia beBeeRehabilitation Full time $90,000 - $120,000
Workplace Rehabilitation Specialist

Job Description:

We are seeking a dedicated and empathetic professional to join our team as a Workplace Rehabilitation Specialist. In this role, you will be responsible for providing exceptional customer service to injured workers and employers, while proactively managing a portfolio of claims within the legislation and compliance guidelines.

Key Responsibilities:

  • Provide timely and personal customer-focused support to injured workers and employers.
  • Manage all aspects of a caseload of worker's compensation claims with attention to detail and accuracy.
  • Deliver a high-quality customer experience to all stakeholders and manage end-to-end outcomes for a portfolio of cases.
  • Conduct thorough claims reviews, case conferences, or face-to-face meetings with clients as required.

Requirements:

  • Previous experience in customer service, preferably in the medical or corporate field.
  • Experience in managing claims in the workers' compensation scheme or similar is advantageous.
  • An empathetic and resilient approach to provide customer-centric support.
  • Strong written and verbal communication skills, with a focus on clarity and concision.
  • A commitment to delivering accurate and complete information to clients.

What We Offer:

  • A supportive and collaborative work environment.
  • Ongoing training and professional development opportunities.
  • The chance to make a positive impact on the lives of injured workers and their families.


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