Corporate Guest Experience Manager

1 week ago

Sydney, New South Wales, Australia beBeeGuest Full time $90,000 - $115,000
Job Overview
The role involves providing exceptional guest experiences by managing all arrivals and lobby hosting, supporting the Reception and Switchboard teams, and coordinating day-to-day functions. Key responsibilities include handling complaints, managing bookings, and maintaining operational standards.

Key Responsibilities
- Manage all guest arrivals and lobby hosting to ensure a seamless experience
- Assist and support the Reception and Switchboard teams
- Coordinate same day catering, audio visual and equipment requirements as requested by clients
- Manage bookings in MRBS, including making same day reservations, cancellations and amendments as per client requests
- Support Guest Relations Executives with feedback for performance reviews and ensuring set objectives are being met
- Maintain workspace and ensure operational standards are upheld and improved

Requirements
- Strong organisational and time management skills, with attention to detail
- Excellent verbal and written communication skills, able to communicate at all levels
- Personal presentation is excellent, and able to handle complaints in an appropriate manner
- Experience in corporate or five-star hotel environments, or event management preferred
- Administrative skills in Word, PowerPoint, Zoom, Excel and Outlook desirable

About Us
We are a global leader in commercial real estate services and investment, helping businesses and people thrive. Our collaborative culture values diversity, respect, integrity, service, and excellence. At our organisation, you have the opportunity to chart your own course and realise your potential.

Disclosure
We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence tools to make hiring decisions and ask that candidates disclose any use of AI in the application and interview process.

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