Experience Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeConcierge Full time $100,000 - $150,000
Head of Guest Experience

This is a leadership role in a premium corporate environment where you will lead concierge operations to deliver outstanding service for all guests and visitors.

  1. Liaise with stakeholders to maintain a premium front-of-house environment and immaculate presentation of the reception.
  2. Support the Guest Experience Manager with reporting, compliance, and training delivery.
  3. Act as a key contact for all guest-related enquiries.

You will work closely with client on site to develop and maintain excellent relationships, respond to client feedback professionally, and action service improvements where needed.

Requirements
  • Proven experience in a leadership capacity within corporate concierge, hotel reception, or guest services environment.
  • Strong leadership skills and the ability to coach and mentor others.
  • Excellent communication and interpersonal skills with a customer-first mindset.
  • Able to remain calm under pressure and manage multiple priorities.
  • Flexible, proactive, and solution-oriented with strong problem-solving ability.
Benefits
  • Paid training and professional development programs.
  • Complimentary corporate uniform.
  • Access to wellness and mental health support initiatives.
  • Part of a globally recognised organisation with clear growth pathways.
About This Role

As an Australian National Police Check is required for this role, the successful applicant will need to hold Full time Australian working rights.

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