Sydney Customer Journey Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $110,000

We create opportunities at our organization, connecting people, ideas and capital to drive progress and growth.

Our purpose guides everything we do, from delivering exceptional customer experiences to fostering a culture of collaboration and respect.

As an employee in Sydney, you'll have access to tailored professional development opportunities, competitive pay, flexible working arrangements and a range of benefits that support your well-being and career aspirations.

Main Responsibilities:

  • Manage the customer onboarding journey to ensure a seamless pre & post settlement experience
  • Drive solution-based sales activity and promote cross-selling opportunities
  • Handle customer complaints with professionalism and efficiency
  • Support procedure improvements to achieve optimal operational, compliance and credit productivity

Requirements:

  • A relevant tertiary qualification is essential
  • Strong knowledge of mortgage products and services is required
  • Experience working in customer service or sales environments is advantageous
  • A proven track record of achieving sales and revenue targets is necessary
  • Superior customer service skills are essential
  • Exceptional communication, interpersonal and relationship building skills are necessary

We value diverse perspectives, collaborate across boundaries and take responsibility for our actions. Through these values, we're committed to creating an inclusive environment where all employees are appreciated, respected and valued.

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