ServiceNow Expert for Enterprise Service Management

2 weeks ago

Melbourne, Victoria, Australia Fujitsu Full time

About the Role

We are seeking a skilled technologist with a passion for the ServiceNow platform and coding to join our team as a ServiceNow Expert for Enterprise Service Management.

As a ServiceNow Expert, you will be responsible for facilitating workshops to identify business processes and challenges, validating customer requirements, and differentiating between needs and wants.

You will also conduct design workshops, create specifications using out-of-the-box functionality and customer requirements, and identify areas for improvement and automation.

Deliver solutions aligned with requirements, ensuring process design and adherence to ServiceNow technical best practices and standards.

Act as an individual contributor or team member on client engagements, taking ownership of tasks and guiding junior professionals.

Perform technical delivery including development, testing, and implementation of cost-effective ServiceNow solutions using HTML, XML, JavaScript, and integrations.

Ensure technical deliverables are complete, consistent, high-quality, on-time, and aligned with customer expectations.

Organise development efforts, coordinate with vendors and management, and oversee work quality and accuracy from team members.

Provide mentorship and support to junior team members, enhancing their capabilities and product understanding.

Pursue additional ServiceNow Certified Implementation Specialist (CIS) certifications across various product lines.

Requirements and Experience

  • Minimum 5 years of experience in ServiceNow Design and Development within a client-facing environment.
  • Experience presenting technical aspects of the platform to audiences, particularly in specific domains.
  • Strong analytical skills with a focus on problem-solving and business acumen.
  • Proven ability to work dynamically within a team and demonstrate leadership qualities.
  • Experience in implementing large-scale Service Management solutions.
  • Expertise in gathering requirements, creating process documentation, solution designs, and detailed requirements.
  • Proven experience in defining and deploying 'to be' processes for service improvement, and identifying solutions across people, process, and technology.
  • Experience with multiple ServiceNow releases, from Kingston to the most recent, with the ability to articulate release updates to customers.
  • Experience in both Waterfall and Agile methodologies.
  • Proficiency in JavaScript, CSS, HTML, Angular, and REST API integration.
  • Provide insights on platform upgrades, new releases, and the ServiceNow roadmap.

Qualifications & Certifications

  • Education: IT Degree or relevant tertiary qualification in Computer Science.
  • Certifications: ServiceNow CSA + CIS ITSM + 1 additional product CIS.
  • Accreditations: ServiceNow sales & presales accreditation in 2+ product lines.
  • ITIL Certification: ITIL Foundation Certified.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion.

We put people first: We believe in the power of diversity to drive innovation, and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion, show that we value an inclusive culture.

Tailored career paths: We offer personalized career development across our global organization to support your professional and personal growth.

Our customers trust us: We have an excellent reputation across the region and globally.

Best-in-class reward and recognition programs: Flexible work, volunteering leave, and more.

We live our values: Aspiration, trust, and empathy are core to our culture, every day.

Commitment to Diversity, Equity, and Inclusion

Fujitsu is committed to fostering a diverse workforce.

We strongly encourage applications from women, gender-diverse people, Aboriginal and Torres Strait Islanders, Māori and Pacific peoples, LGBTI+ communities, people with disabilities, veterans, and emergency responders.

If you don't meet every requirement, don't be discouraged from applying.

We value qualities such as inclusion, collaboration, adaptability, courage, and integrity, so if this resonates with you, we invite you to apply.

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