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Customer Outcomes Senior Platform Architect
At ServiceNow, we're on a mission to make the world work better for everyone. As a Customer Outcomes Senior Platform Architect, you'll play a critical role in helping our customers achieve their digital transformation goals.
Key Responsibilities:
- Work with customers across executive, platform owner, enterprise architects, and development teams to design and implement solutions that improve outcomes.
- Provide technical expertise and guidance to customers, partners, and internal team members to ensure successful customer solutions.
- Develop relationships with technical and business leaders at the customer site to understand their digital transformation vision and goals.
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
- Manage technical governance and delivery operating models to ensure instance health and alignment to ServiceNow leading practices.
Requirements:
- 8+ years of progressive experience in a professional services organization or equivalent education/experience.
- Management consulting experience.
- Ability to travel up to 30%.
- Creativity and comfort working independently in a fast-paced environment.
- Success driving complex issues through analysis and resolution.
- ServiceNow certifications in aligned workflow.
- Large program experience leading architecture and design.
- Enterprise architecture experience.
- Cloud application technology experience.
About ServiceNow
ServiceNow is a global market leader in the enterprise cloud market, providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
