Support Account Manager

2 weeks ago


Melbourne, Victoria, Australia ServiceNow Full time
Job Description

At ServiceNow, we're seeking a highly skilled Support Account Manager to join our team. As a key member of our Support Account Management (SAM) Services team, you'll play a critical role in delivering world-class customer satisfaction.

The ideal candidate will have 4+ years of experience in the relevant field, with a strong background in technical support and customer-facing roles. You'll be comfortable presenting to all levels of management, including C-Level stakeholders, and have a fundamental understanding of ITSM in enterprise environments.

Key responsibilities will include:

  • Delivering proactive and reactive services to ensure timely resolution of customer issues
  • Acting as a central point of contact for all support-related activities
  • Driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively
  • Facilitating summary status reports, including monthly performance reviews and quarterly service reviews
  • Managing, documenting, and reporting on performance against service level agreements (SLAs)

Additionally, you'll have the opportunity to work with a global, cross-functional team to drive continual improvement for customers and their environments. If you're a motivated and professional individual with excellent communication skills, we encourage you to apply.

What We Offer

At ServiceNow, we're committed to creating a workplace that's inclusive, diverse, and supportive. We offer a range of benefits, including flexible working arrangements, parental leave programs, childcare and caregiving benefits, and a learning experience platform to support your growth and development.

We're an equal opportunity employer and welcome applications from diverse backgrounds. If you're passionate about delivering exceptional customer experiences and have a strong desire to grow and develop with our company, we'd love to hear from you.



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