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ServiceNow Solutions Expert
1 month ago
We are seeking a skilled ServiceNow Solutions Expert to join our team at Fujitsu.
About the RoleThe Senior Consultant - ServiceNow is responsible for delivering innovative and cost-effective solutions to our clients, focusing on ServiceNow platforms. This role reports to the Service Delivery Manager and is based in Melbourne with the possibility of remote work and flexible working arrangements.
Key Responsibilities- Client Engagement: Participate in client workshops, requirement gathering, and provide solutions that align with customer needs.
- Solution Design: Assist with functional and technical design workshops, ensuring the design is based on both out-of-the-box functionality and custom requirements.
- Implementation: Oversee and support the implementation of ServiceNow solutions, adhering to best practices and project timelines.
- Technical Delivery: Contribute to the development, testing, and implementation of ServiceNow solutions using skills such as HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
- Process Improvement: Contribute to the automation and process improvement efforts, including risk management and identifying the pros and cons of solutions.
- Mentoring: Mentor and support junior professionals, helping uplift their skills and capabilities.
- Minimum of 4+ years of experience in ServiceNow design and development in a client-facing role environment.
- Hands-on experience with ServiceNow beyond ITSM into ITOM, Project Portfolio Management, HR Management, and Field Service Management.
- Strong business acumen, problem-solving ability, and excellent communication skills.
- Proven experience in solution design, requirements gathering, process documentation, and continual service improvement processes.
- Experience with both Waterfall and Agile methodologies.
- Proficiency in scripting languages such as JavaScript, CSS, HTML, Angular, and REST API integration.
- A competitive salary range of $120,000 - $160,000 per annum, depending on experience.
- Opportunities for career growth and professional development.
- A supportive and inclusive work environment.
- A comprehensive benefits package, including health insurance, superannuation, and more.
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.
