Banking Specialist

3 days ago

Newcastle, New South Wales, Australia beBeeCustomerFocused Full time $90,000 - $110,000

Unlock Your Potential in a Customer-Focused Role

We are seeking a highly motivated and customer-centric individual to join our team as a Banking Specialist.

In this role, you will be the public face of the organization, delivering exceptional service to customers across all touchpoints. You will have the opportunity to positively impact customers' lives at every stage, from opening their first account to planning for retirement.

Your Key Responsibilities Will Include:

  • Building trust with customers through in-depth conversations about their overall banking needs, including home loans, business banking, and financial advice.
  • Conducting comprehensive financial health checks to assess customers' needs and identify opportunities for growth.
  • Providing personalized solutions through education and demonstration of in-branch technology and digital banking options.
  • Resolving complex issues while championing organizational processes and driving a risk-adverse culture.

We Are Looking for Individuals Who Have:

  • A proven track record of delivering outstanding customer service, preferably in financial services or retail.
  • Excellent communication skills and the ability to articulate complex financial concepts in a clear and concise manner.
  • The ability to ask insightful questions, find creative solutions, act with integrity, and prioritize customer satisfaction above all else.
  • A genuine interest in building a long-term career with us and making a meaningful difference in customers' lives.

About Us

We strive to create an inclusive and accessible work environment where everyone feels valued and supported. If you require additional accommodations, please contact our HR department.

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