Data Centre Operations Manager

4 weeks ago

Sydney, New South Wales, Australia NEXTDC Full time
About the Role

We are seeking a highly skilled Data Centre Operations Manager to join our team at NEXTDC. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers by successfully maintaining our data centres within New South Wales.

This role involves managing senior members within the facility team and providing day-to-day support to enable their success in maintaining grey-space areas to a high standard, and for white-space areas to be provisioned in accordance with customer requirements and expectations.

You will also promote and embed continuous improvement principles within the team to ensure our data centres remain at the forefront of customer service excellence and innovation.

Key Responsibilities
  • People Management: Embed a high-performing culture within the team, ensure complete resourcing of team members across the assigned portfolio, and facilitate the team's development through identifying learning and development opportunities, coaching, and on-the-job training.
  • Data Centre Management: Manage operational risk of the facilities within the assigned portfolio to ensure 100% uptime, obtain and maintain relevant data centre certifications, and ensure operational excellence to achieve and maintain UTI uptime operational sustainability Gold standard.
  • Risk Management: Identify and report all operational, security, and WHS incidents, assist in the identification and management of risks listed in the Site Risk Register, and conduct regular reviews with the Services Manager to ensure all staff, contractors, and stakeholders are informed of their obligations and associated responsibilities in regards to facility-related risks.
Requirements
  • Extensive knowledge of all aspects of data centres, including electrical and mechanical configurations, rack management, design, and installation.
  • Understanding of high-density data centre power, cooling approaches, and technologies.
  • Extensive knowledge of building services, including structural, DRUPS/UPS, HV/LV switchgear, electrical design, generators, security systems, HVAC, fire, security, EMS, BMS.
  • Extensive knowledge of cabling and cable management and quality inspection/assurance.
  • Understanding of and the ability to apply ITIL best practices.
  • Experience with operational reporting, including incident and technical change management, capacity planning, and budget forecasting.
  • Experience with contract and resource management.
  • Effective relationship building and interpersonal skills.
What You Bring
  • 8-10 years' experience in data centre facilities or similar critical facilities.
  • People and team management experience.
  • Familiarity with UTI (Uptime Institute) Standards.
  • Degree in Engineering, Business, or Electrical desirable, or an Electrical/Mechanical trade background with demonstrated experience in data centres.
  • ITIL Foundation v3 certification desirable.
About NEXTDC

NEXTDC is one of Australia's fastest-growing companies, and we are committed to building a diverse and inclusive workforce that represents the communities in which we operate.

We offer a range of benefits, including gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing, and mental health programs.

Join us on our journey to continue building a diverse and inclusive workforce that represents the communities in which we operate.

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