
Sport Community Engagement Specialist
2 weeks ago
Job Opportunity
We are seeking a highly skilled and enthusiastic individual to lead our community management and audience engagement efforts for the Premier League and other major sport properties across various social media platforms.
This role involves delivering a world-class experience to subscribers and fans, driving engagement, channel growth, and brand loyalty through proactive interaction with and response to fans in a timely manner that reflects our tone of voice and brand values.
Key Responsibilities
- Monitor and participate in audience conversations on our social channels.
- Proactively interact with and respond to fans to provide timely and valuable information to sport fans.
- Monitor breaking sport news, results, and trending conversations, and stay across our offering to provide timely and valuable information to sport fans.
- Support broadcast integrations to enhance audience engagement, including surfacing user-generated content and poll results.
- Remove inappropriate contributions and ensure our social channels remain safe and inviting for fans.
- Work with the comms and customer service teams to develop FAQs and response scripts when required.
Requirements
- 3-5 years' experience in a customer service or community management role, ideally in sport or media.
- A football enthusiast with a deep understanding of sports and fan culture.
- Comprehensive knowledge of social platform trends, content formats, audience behaviours, and community management approaches.
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