Social & Community Editor - Sport

**Company Description**
Stan is Australia's leading local streaming service. We have partnered with major Hollywood Studios, international networks and Australian producers to deliver the world's best TV shows and movies every single day. Backed by media powerhouse Nine, Stan is dedicated to creating Australia's most innovative and high-end productions - Stan Originals - which are critically acclaimed, multi-award winning and loved by our subscribers. Stan is also one of Australia's leading sport streaming services and is the home of Premier League, UEFA Champions League, Emirates FA Cup, J.League, NWSL, Rugby Grand Slam Tennis, Professional Fighters League plus, a range of motorsport and Pay-Per-View events. Stan Sport is also Australia's home to the biggest and best global sporting events including the Rugby World Cup and the Olympic and Paralympic Games from Paris 2024 to Brisbane 2032.

To lead Stan Sport's community management and audience engagement efforts for the Premier League and other major sport properties across a range of social media platforms. The Social & Community Editor - Sport will deliver a world-class experience to Stan subscribers and fans, driving engagement, channel growth and brand loyalty. You'll interact directly with fans in an authentic, culturally relevant voice, monitor conversations and trends across social platforms, and work closely with social, comms and customer service teams to ensure Stan Sport feels like a true fan in the feed. With deep sporting knowledge and a passion for building community, you'll track sentiment and social listening insights to support an audience-first approach, and be comfortable working outside regular hours to stay connected with fans in real time. This is a rare chance to work on some of the world's biggest sports properties with Australia's leading streaming service.

**Key Responsibilities**
- Monitor and actively participate in audience conversations on Stan Sport and external social channels including TikTok, YouTube, Instagram, Facebook, Threads, X, Snapchat, Reddit and more.
- Proactively interact with and respond to fans in a timely manner that reflects Stan's tone of voice and brand values.
- Monitor breaking sport news, results and trending conversations, and stay across Stan Sport's schedule and on-platform offering in order to provide timely and valuable information to sport fans - ensuring Stan Sport remains the go-to source for all things football.
- Monitor conversations during live match broadcasts and interact with fans in real-time.
- Support social media broadcast integrations to enhance audience engagement, including surfacing user-generated content and poll results to display in broadcasts.
- Identify video reply opportunities across Reels and TikTok and work with the social team to source and create content for these replies.
- Remove inappropriate community contributions and ensure Stan Sport's social channels remain a safe and inviting space for fans to engage.
- Work with the comms and customer service teams to develop FAQs and response scripts when required.
- Follow existing operational workflows and escalation procedures, utilising both Stan's social media management platform and native platforms to manage audience replies.
- Work with the social team, talent and content creators to support audience engagement initiatives such as Q&As, channel takeovers and live streams.
- Participate in flexible shift patterns across global match times, including during the Premier League season.
- Utilise social listening and native tools to monitor and regularly report on audience conversation, trends and sentiment.

**Position Requirements**
- 3-5 years' experience in a customer service or community management role, ideally in sport or media.
- A football enthusiast with a deep understanding of a range of sports and fan culture.
- Comprehensive knowledge of social platform trends, content formats, audience behaviours and community management approaches.
- Proven experience interacting directly with audiences while adhering to brand and tone of voice guidelines.
- Strong attention to detail. Superior communication skills, and the ability to write succinct, engaging social copy and responses while incorporating key brand messaging.
- Experience using both third-party social media management platforms and native tools for customer engagement and comment moderation.
- Experience social listening and analytics tools to report on and analyse audience engagement, trends and sentiment.
- A problem solver who collaborates effectively with a range of teams and proactively seeks the necessary information to address customer queries.