Field Service Supervisor

1 month ago


Alice Springs, Northern Territory, Australia Cummins Inc. Full time

Job Summary

We are seeking a highly skilled Field Service Supervisor to lead our team in Alice Springs, specializing in heavy vehicle and power generation equipment repairs and maintenance.

Key Responsibilities

  • Coordinate site-based activities and provide direction to a team of dedicated technicians.
  • Efficiently manage the day-to-day running of the site, planning, scheduling, and allocating repair events.
  • Lead, mentor, and coach field service technicians, overseeing repairs and signing off on their work.
  • Track and measure technician productivity and performance.
  • Build and maintain relationships with customers and suppliers, and manage fleet assets.
  • Provide technical support to staff and perform occasional on- and off-site work, including on-highway and power generation sites.
  • Maintain a safe workplace in accordance with OH&S requirements and conduct quality checks.
  • Identify opportunities for continuous improvement initiatives and maintain a high level of housekeeping, workflow, and traffic management in the site.
  • Assist the remote parts team with local inventory management and order processing.

Requirements

  • Proven supervisory/leadership experience with a strong technical background, ideally in heavy diesel.
  • Significant experience in a workshop environment with strong leadership and people management skills.
  • Heavy Vehicle qualification highly desirable.
  • Motivated towards developing a high-performing and professional team and their commitment to safety and providing exceptional customer service.

Benefits

Hourly pay rate commensurate with experience, $5,000 sign-on bonus, location allowance, housing allowance, participation in an annual variable compensation program, salary continuance insurance, discounts with select private health insurance, PC software/hardware, and a range of vehicles, annual remuneration reviews, safety equipment/PPE and uniforms provided, and a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace.



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