Utility Support Specialist

3 days ago


Brisbane, Queensland, Australia beBeeTechnical Full time $90,000 - $110,000
Job Title: Utility Support SpecialistThis role involves working with aftermarket support for technical needs across various utility vehicle and concrete equipment products nationally and internationally.Key Responsibilities:
  • Providing technical support to customers both internally and externally.
  • Offering advice and feedback to the factory based on customer input.
  • Conducting training sessions and commissioning of equipment.
  • Performing repairs and maintenance as per customer request.
  • Offering on-site support for hire fleets.
  • Compiling pre-hire and de-hire inspection reports for equipment.
  • Engaging in testing, adjusting, and fault-finding diagnostics.
  • Carrying out root cause analysis of parts failing in the field along with inputs and advice on warranty claims.
  • Installing modification kits and verifying installation instructions from the factory.
  • Developing site maintenance plans, auditing, and providing recommendations on best practice site maintenance programs.
  • Creating training materials.
The position involves travel to mine sites, civil construction sites, and other areas where our equipment operates. The expectation is for higher-skilled activities such as equipment commissioning, troubleshooting, and fault diagnosis to take place.

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