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We are seeking a highly skilled and experienced Program Manager to lead our Refugee and Immigrant Services team at the Department of Social and Health Services (DSHS). As a key member of our Economic Services Administration (ESA), you will be responsible for managing the statewide administration of federal and state dollars to fund services for refugees and immigrants.
Key Responsibilities- Provide program oversight, including data collection and outcome development for reporting to the Office of Refugee and Resettlement (ORR) and the Washington state legislature.
- Develop and administer service contracts with providers statewide.
- Ensure services are consistent with federal and state regulations.
- Develop outcome goals and assess program data to determine funding allocations.
- Assess the delivery of services to identify gaps in existing services that need to be addressed for program enhancement and development.
- Develop and manage service delivery models for ORIA's housing services for individuals and families.
- Plan and facilitate quarterly program provider meetings.
- Oversee the convening of coordinated planning groups made up of service providers and other resource agencies to identify service gaps for refugees and recommend program redesign for services.
- Review monthly and/or quarterly caseload levels and statewide service providers' outcomes to ensure adherence to policies and achievement of program goals and objectives.
- Bachelor's degree in public administration, social services, sociology, psychology, education, or a closely related field.
- At least three years of experience working with or administering programs and services for refugees and immigrants.
- Knowledge of state and federal policies and regulations related to social service, financial, and health programs.
- Principles and practices of program planning and evaluation; current social and economic problems related to clientele.
- Knowledge of statewide housing resources.
- Principles of community organization and public administration; program consultation, development, contract development, monitoring, and negotiations.
- Knowledge of refugee and immigrant community, social, health, and employment needs.
- Lived experience working in and/or with diverse communities is strongly preferred.
- Excellent written and oral communication skills.
To be considered for this position, please submit a letter of interest, a professional writing sample, a current resume, and a minimum of three professional references with contact information.
We are an equal opportunity employer and welcome applications from diverse candidates. Our department's mission is to transform lives, and we strive to create a workplace that reflects the communities we serve.
