Diversified Service Manager

2 weeks ago

Brisbane, Queensland, Australia beBeePortfolio Full time $76,100 - $99,140
Portfolio Manager Position

The Portfolio Manager is responsible for leading a team in the provision of disability accommodation services. The role involves maintaining knowledge of the organisation's full suite of service offerings and implementing strategies to identify and maximise opportunities to increase revenue and profitability.

Key Responsibilities:
  • Maintain knowledge of the full suite of service offerings and implement strategies to identify and maximise opportunities to increase revenue and profitability
  • Lead, guide and support direct reports in the resolution of escalations and concerns from families/carers/advocates
  • Develop and retain a qualified workforce within the Portfolio to ensure teams are committed to person-centric supports, social inclusion, and establishing a professional relationship with individuals
  • Build the portfolio as a centre of excellence in the provision of disability accommodation services
  • Assist in the collection and reporting of information for the completion of legal instruments, in conjunction with the relevant department/s
  • Encourage innovative and integrated approaches to improving the quality of service and streamlining work processes
Requirements:
  • Demonstrated knowledge and understanding of National Standards Disability Services and Quality & Safeguarding Framework or the ability to develop knowledge
  • Prior experience managing a diverse workload and team
  • Strong leadership skills and experience working in the Disability sector
  • Experience managing end-to-end staff performance activities; you will oversee performance reviews, KPI implementation and escalation of ongoing performance issues
  • Experience managing the financial performance of a portfolio of sites or services through effective management of funding, billing and operating expenditure in line with budget and strategic aspirations
  • A current driver's licence and a reliable vehicle with comprehensive insurance as local travel will be required
  • Certificate III in Disability and/or Individual Support is desirable
Benefits
  • Professional development opportunities
  • Competitive salary package
  • Opportunity to work in a dynamic and supportive environment
Selection Criteria

The following criteria will be used to assess your suitability for this position: Demonstrated knowledge and understanding of National Standards Disability Services and Quality & Safeguarding Framework or the ability to develop knowledge. Prior experience managing a diverse workload and team. Strong leadership skills and experience working in the Disability sector.

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