Retail Customer Service Representative

4 weeks ago


Launceston, Tasmania, Australia Australia Post Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Customer Service Officer to join our team at Australia Post. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.

Key Responsibilities
  • Provide exceptional customer service and sales support to customers
  • Manage high-value transactions accurately, including handling and processing cash, cheques, credit cards, and EFTPOS
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associate costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties, such as stocktaking and record maintenance
About You

We are looking for someone who is friendly, enthusiastic, and reliable, with a passion for working in a team environment. You will need to have experience in customer service and/or cash handling, and be fit to lift up to 16kgs of mail regularly and stand for your shift.

What We Offer
  • We invest in your growth and development, encouraging you to reach your full potential
  • We are committed to creating a culture where everyone feels valued, respected, and included
  • We offer a range of benefits, including Post Perks and more

We are an inclusive workplace that values diversity and is committed to creating a workplace that is free from bias and discrimination. We encourage applications from people of all ages, genders, and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ individuals, and refugees.



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