Claims Officer

5 days ago


QLD Regional Rockhampton Gladstone Central Highlands, Australia Atlam Group Full time

Job Title: Claims Officer

Company: Atlam Group

Job Type: Full-time

Industry: Insurance and Construction

About Us: Atlam Group is a leading provider of insurance building repairs, committed to delivering exceptional customer satisfaction and quality workmanship.

Job Summary:

We are seeking an experienced Claims Officer to join our team in a customer service focused role. The successful candidate will be responsible for:

  • Assisting with customer service emails and responding to customer inquiries
  • Mentoring new starters and team members with training and development
  • Assisting team leaders with arranging training and compilation of reports

Key Responsibilities:

  • Provide exceptional customer service to insured parties, ensuring timely updates on schedules and claim progress
  • Collaborate with team members to achieve customer satisfaction and quality workmanship goals
  • Develop and implement effective training programs for new starters and team members

Requirements:

  • Proven experience in a customer service role, preferably in the insurance industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

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