Service Desk Professional

2 weeks ago

Brisbane, Queensland, Australia beBeeProblemSolving Full time $98,765 - $123,456
About This Role

The Service Desk Analyst plays a pivotal part in delivering top-notch information to internal teams and providing expert-level troubleshooting and guidance.

Main Responsibilities
  • Act as the primary point of contact, handling tickets and working diligently to ensure exceptional customer service with timely resolution.
  • Demonstrate ownership by instilling confidence in customers through detailed explanations and proactive solutions regarding incidents and service requests.
Essential Skills and Qualifications
  • Ability to ask probing questions, analyse complex issues, and provide actionable solutions.
  • Solid technical foundation with the ability to communicate effectively with non-technical stakeholders.
  • Capacity to prioritise and execute tasks in high-pressure situations.
  • Relevant experience in a Service Desk environment is highly desirable.
  • Australian citizenship or permanent residency is required due to contractual obligations.
Why Join Our Team

At MAX, we value diversity in backgrounds, ideas, work styles, and perspectives. We strongly encourage individuals from diverse backgrounds to apply.

We are committed to upholding the National Principles for Child Safety and require all team members to be dedicated to child safety and well-being.

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