IT Service Desk Manager

3 days ago


Brisbane, Queensland, Australia beBeeExecutive Full time $90,000 - $120,000

About the Role

This is a challenging opportunity for an experienced professional to lead and manage the functions of a service desk team. The successful candidate will be responsible for providing expert advice and guidance on service desk matters, ensuring high-quality support experiences for employees and delivering solutions that enable efficient and effective business operations.

The role requires a strong understanding of ITIL practices and experience working with IT Service Management tools, specifically ServiceNow. The ideal candidate will have excellent leadership skills, with the ability to foster teamwork and drive accountability and outcomes.

Key Accountabilities:

  • Lead and manage the service desk team, promoting best practice and monitoring performance, quality, and completeness of issues;
  • Develop operational plans, processes, and procedures for the provision of ICT services and systems, ensuring adherence to ICT policies and standards;
  • Provide advice and consultancy to internal and external stakeholders on IT Service Centre-related issues, information technology systems, and strategic initiatives;

The department values innovation, collaboration, and customer satisfaction, and this role will play a critical part in driving these priorities forward. If you are a motivated and results-driven individual with a passion for leading teams and driving business outcomes, we encourage you to apply.

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive remuneration package. We are committed to fostering a culture that promotes diversity, inclusion, and respect.



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