Service Desk Professional

5 hours ago

Brisbane, Queensland, Australia beBeeCustomerSupport Full time $65,000 - $83,000
Job Role Overview

The Level 1 Service Desk functions as a vital support mechanism within our IT operations, delivering exceptional service to internal and external stakeholders. This position serves as the primary point of contact for IT inquiries and issues, focusing on resolving basic IT problems while gaining experience in an enterprise-level environment.

Main Responsibilities:

  • Addressing IT service desk calls and resolving fundamental IT issues
  • Providing outstanding customer service skills to ensure high levels of satisfaction
  • Maintaining accurate records of all interactions and incidents
  • Collaborating with the team to achieve service delivery goals and objectives

Necessary Skills and Qualifications:

  • Prior experience in answering IT service desk calls
  • Basic knowledge of Active Directory
  • Awareness of Service Now or other IT service management tools

Benefits and Opportunities:

  • Professional work environment with opportunities for growth and development
  • Paid training and ongoing support
  • A supportive adult-oriented work environment
  • The chance to excel in office satisfaction surveys
About Our Organization:

We are a leading energy provider based in Queensland, Australia, specializing in power delivery, telecommunications, and network infrastructure.

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