Boutique Operations Manager

23 hours ago


Melbourne, Victoria, Australia Piaget Full time
Boutique Manager Job Description

At Piaget, we are seeking a highly skilled and experienced Boutique Manager to lead our luxury retail team. As a key member of our boutique team, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining a high level of operational excellence.

Key Responsibilities:
  • Boutique Performance: Develop and implement annual strategies to drive sales growth, monitor sales targets and KPIs, and implement action plans to achieve business objectives.
  • Clients' Treatment: Provide exceptional customer service, behave as an ambassador of the Piaget brand, and implement effective data capture and follow-up systems to build strong client relationships.
  • Team Management: Directly manage boutique staff, animate daily briefings, and evaluate sales staff through the annual PMP process.
  • Boutique Operations: Implement guidelines to ensure compliance with sales, financial, and security procedures, and control the quality of the data base per sales staff.
Requirements:
  • A minimum of five to seven years prior management experience and background in luxury activities (retail or service) is required.
  • Foreign languages not essential but preferred (English a must).
  • Computer knowledge in Microsoft; knowledge of SAP is a plus.
Personal Qualities:
  • Excellent presentation and interpersonal skills.
  • Passion for service and client orientation.
  • Excellent communication, organizational, and problem-solving abilities.
  • Entrepreneurship spirit and ability to prospect outside the boutique.


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