Gaming Operations Manager
1 week ago
Panthers Penrith is seeking a highly skilled and experienced Gaming Supervisor to join our team. As a Gaming Supervisor, you will be responsible for managing the day-to-day operations of the gaming floor, ensuring exceptional customer service, and leading a team of staff to deliver an outstanding experience.
Main Duties and Responsibilities- Customer Service: Maintain high levels of customer service on the gaming floor at all times, ensuring a positive experience for all patrons.
- Staff Supervision: Supervise up to 20 staff members on each shift, providing guidance, support, and performance management.
- Operations Management: Oversee the day-to-day operations of the gaming floor, ensuring effective business practices and excellent service delivery.
- Complaint Resolution: Investigate and resolve customer complaints in a fair and timely manner, following established dispute resolution procedures.
- Shift and Staff Management: Manage shift schedules, allocate duties, and complete daily shift reports to ensure seamless operations.
- Communication: Assist employees and customers with inquiries, and deal with issues related to internal systems and programs.
- Team Leadership: Conduct briefings with staff each shift, allocate duties, and promote a positive and productive work environment.
- Experience: At least 6 months of experience in a supervisory role within the hospitality industry.
- Leadership Skills: Strong leadership abilities, with the ability to effectively lead and manage a team.
- Communication Skills: Outstanding verbal and written communication skills, with the ability to handle complaints and conflicts effectively.
- Cash Handling: Superior cash handling skills and proficiency in computer systems.
- Decision Making: Strong attention to detail and a competent decision maker, able to handle challenging situations.
- Certifications: RSA/RCG and TAB Basics Certificates.
Panthers Penrith is a dynamic and supportive team that prides itself on giving back to its employees. We offer a range of benefits, including:
- Discounts: 40% discount at any Panthers-owned food outlets and 20% discount on Panthers merchandise.
- Award and Recognition Programs: Opportunities for recognition and reward.
- Learning and Development: Opportunities for career growth and development.
- Staff Get-Togethers: Regular social events and activities.
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