Customer Service Team Lead

2 days ago

Melbourne, Victoria, Australia INEOS Automotive Full time

Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at INEOS Automotive. As a key member of our customer support team, you will be responsible for ensuring our Australian and New Zealand customer base receives a consistent, industry-leading support experience.

Key Responsibilities

  • Manage and resolve customer issues in a timely and professional manner, working closely with internal teams to ensure seamless support.
  • Develop and maintain strong relationships with customers, providing proactive support and resolving issues efficiently.
  • Collaborate with the UK-based contact center team to ensure consistent support standards and effective issue resolution.
  • Proactively identify and implement process improvements to enhance customer satisfaction and support efficiency.
  • Work closely with the ANZ management team to develop and implement customer support strategies aligned with business objectives.

Requirements

  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
  • Experience working in a contact center environment, with a solid understanding of customer support operations.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple requests simultaneously.
  • Knowledge of CRM platforms and experience with customer support software.

What We Offer

  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, reflecting your value to our team.
  • The chance to work with a leading automotive company, driving innovation and excellence in customer support.

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