Current jobs related to Customer Support Team Lead - Melbourne, Victoria - Evolution Business Systems

  • Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia WEX Australia Pty Ltd Full time

    About the RoleWe're seeking a dynamic Team Leader to lead a multilingual team to deliver exceptional support to our customers and merchants across various regions. Based in Melbourne, you will oversee daily operations, ensuring service excellence and putting the customer at the center of everything we do.Key ResponsibilitiesLead a customer support team,...

  • Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia WEX Australia Pty Ltd Full time

    About the RoleWe're seeking a dynamic Team Leader to lead a multilingual team to deliver exceptional support to our customers and merchants across various regions. Based in Melbourne, you will oversee daily operations, ensuring service excellence and putting the customer at the center of everything we do.As a Team Leader, you'll play a key role in developing...

  • Customer Support Team Lead

    1 month ago

    Melbourne, Victoria, Australia Xplor Full time

    About the OpportunityWe are seeking a highly skilled and experienced Support Team Lead to join our Childcare & Education vertical in Melbourne. As a key member of our team, you will play a critical role in providing exceptional customer support and expertise to our customers.Key ResponsibilitiesManage a team of Customer Support Coordinators to ensure they...

  • Inside Sales Team Lead

    1 month ago

    Melbourne, Victoria, Australia Reha Team Hannover Full time

    Job DescriptionAs an Inside Sales Team Lead at Reha Team Hannover, you will be responsible for leading a team of sales specialists to achieve sales targets and drive business growth.Key ResponsibilitiesLead, mentor, and motivate a team of inside sales specialists to achieve sales targets and improve performance.Conduct regular performance reviews and provide...

  • Automation Team Lead

    4 weeks ago

    Melbourne, Victoria, Australia Reha Team Hannover Full time

    About the RoleWe are seeking an experienced Automation Team Lead to join our team. As a key member of our IT infrastructure team, you will be responsible for identifying, delivering, and documenting automated multi-tenanted cloud solutions.Key ResponsibilitiesIdentify processes and workflows as candidates for automationSuccessfully deliver identified manual...

  • Automation Team Lead

    4 weeks ago

    Melbourne, Victoria, Australia Reha Team Hannover Full time

    About the RoleWe are seeking an experienced Automation Team Lead to join our team. As a key member of our IT infrastructure team, you will be responsible for leading a team of engineers to identify, deliver, and document automated multi-tenanted cloud solutions.Key ResponsibilitiesIdentify processes and workflows as candidates for automationSuccessfully...

  • Customer Support Team Lead

    3 weeks ago

    Melbourne, Victoria, Australia Xplor Full time

    About the OpportunityWe are seeking an experienced Customer Support Team Lead to join our Childcare & Education vertical in Melbourne. As a key member of our support team, you will play a critical role in ensuring our customers receive exceptional support and expertise.Key ResponsibilitiesManage a team of Customer Support Coordinators to ensure they meet...

  • Customer Support Team Lead

    4 days ago

    Melbourne, Victoria, Australia Xplor Full time

    About the RoleWe are seeking an experienced Customer Support Team Lead to join our Childcare & Education vertical in Melbourne.As a key member of our team, you will be responsible for managing a team of Customer Support Coordinators, providing exceptional support to educators and helping them manage their centres smoothly.Key ResponsibilitiesManage and...

  • Customer Support Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia Xplor Full time

    About the OpportunityAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.We are...

  • Customer Engagement Associate

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryAs a Customer Engagement Associate at the Customer Engagement Centre, you will be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your primary responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the...

  • Customer Service Representative

    1 month ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...

  • Customer Engagement Associate

    1 week ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key ResponsibilitiesReporting to the Customer Engagement Centre Team Leader, you will:Demonstrate a superior customer service capability...

  • Customer Engagement Associate

    6 days ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Join our Customer Engagement Centre as a Customer Engagement Associate and be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey in line with Metricon Homes' mission and values.As a key member of our team, you will report to the Senior Customer Engagement...

  • Customer Engagement Associate

    3 days ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job Summary:We are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:•...

  • Support Team Lead

    3 days ago

    Melbourne, Victoria, Australia David Jones Full time

    About the RoleDavid Jones is seeking a Support Team Lead to empower and engage with stakeholders across the business, championing and coordinating stock distribution and facilities management. This role is pivotal in delivering our ambitious transformation agenda and inspiring Like No Other.Key ResponsibilitiesCoordinate stock flow to the shopfloor,...

  • Customer Experience Team Lead

    3 weeks ago

    Melbourne, Victoria, Australia Yarra City Council Full time

    Customer Experience Team LeadAre you a motivated and experienced leader looking to make a positive impact in the community? We are seeking a Customer Experience Team Lead to join our dynamic leadership team at Yarra City Council.This is an exceptional opportunity to lead a team of Customer Service Officers and Sales Officers, driving customer satisfaction...

  • Customer Experience Team Lead

    3 weeks ago

    Melbourne, Victoria, Australia Yarra City Council Full time

    Customer Experience Team LeadAre you a motivated and experienced leader looking to make a positive impact in the community? We are seeking a Customer Experience Team Lead to join our dynamic leadership team at Yarra City Council.This is an exceptional opportunity to lead a team of Customer Service Officers and Sales Officers, driving customer satisfaction...

Customer Support Team Lead

2 months ago

Melbourne, Victoria, Australia Evolution Business Systems Full time
About the Role

We are seeking an experienced Customer Support Team Lead to join our team at Evolution Business Systems. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients across our suite of business management software solutions.

Key Responsibilities
  • Lead and manage the Customer Support team to ensure timely and effective support to clients
  • Develop and implement processes and procedures to improve customer satisfaction and support efficiency
  • Collaborate with the Customer Support team to resolve complex technical issues and provide training and guidance as needed
  • Work closely with the sales and marketing teams to ensure seamless handovers and effective communication with clients
  • Monitor and report on customer satisfaction and support metrics to inform business decisions
Requirements
  • Relevant IT tertiary qualification/s
  • Prior experience managing an off-shore IT customer support desk
  • Demonstrated extensive experience in supporting Microsoft Dynamics Business Central/NAV (2009 – current) and associated applications
  • Strong leadership skills and capability
  • Excellent verbal and written communication skills
  • Outstanding interpersonal and customer service skills
  • Exceptional time management, time recording and organisational skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Supportive and inclusive work culture
  • Learning and development programs
  • Collaborative and team-oriented environment