
Customer Service Team Leader
2 weeks ago
We are seeking a Customer Service Manager to join our team in Melbourne.
This is a key role within our customer service department, where you will be responsible for leading and coaching your team members to deliver exceptional customer experiences.
The ideal candidate will have a genuine passion for great customer service, as well as the ability to develop their skills and knowledge to drive business growth and improvement.
- Lead and coach the customer service team to achieve excellent customer results.
- Develop and implement customer service strategies to drive business growth and improvement.
- Maintain high levels of customer satisfaction through effective communication, problem-solving and conflict resolution.
- Collaborate with other teams to ensure seamless delivery of customer service.
To be successful in this role, you will need:
- A customer-centric approach to work.
- A love of teamwork and growing with others.
- Flexibility and adaptability to change.
- A willingness to work and reliability.
We are a leading retailer in Australia, committed to providing excellent customer service and creating a positive shopping experience for our customers.
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We strive to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
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