Freight Support Coordinator

1 day ago

Regency Park, South Australia Pacific National Full time

About Pacific National

Pacific National is Australia's largest private provider of diversified rail freight services, transporting a range of goods including coal, intermodal containers, steel, and other essential materials that drive the nation's economy.

Based in Adelaide, we are seeking a highly skilled Freight Support Coordinator to join our national Commercial team within the Intermodal Division. This exciting role will enable you to be a critical member of our operations, fostering strong partnerships with customers by aligning their needs with our comprehensive freight forwarding solutions.

Your Key Responsibilities

  • Manage all customer enquiries with a solutions-focused mindset, ensuring timely and effective resolutions.
  • Actively seek to understand customer business requirements and confidently recommend suitable Pacific National service offerings.
  • Work closely with the operations team to manage utilisation and align services, driving efficiency and excellence.

About the Role

This is a permanent full-time position, requiring availability to work 8-hr shifts from Monday to Friday (between 6am and 8pm) and occasional Saturdays (7am to 12pm). As a key liaison between Pacific National and our customers, your role is essential in understanding client needs and supporting service delivery.

What You'll Need

  • A customer service/operational background within the Transport/Logistics or Heavy industry, with a proven ability to build strong relationships with internal and external customers.
  • The capability to work independently and collaboratively within a successful team, making timely and effective decisions in a fast-paced environment.
  • Excellent communication skills, with the ability to actively listen and handle challenging conversations with professionalism.

What We Offer

  • A competitive salary of AU$80,000 - AU$90,000 per annum, plus additional benefits and incentives.
  • A range of flexible working arrangements, subject to business needs, to support work-life balance.
  • Access to our Employee Assistance Program, offering confidential counselling services for employees and their eligible family members.
  • Opportunities for career growth and development, with a focus on employee well-being and satisfaction.

About Our Culture

We value diversity, inclusion, and the contribution of each team member. Our culture is built on the principles of kindness, gratitude, curiosity, and ownership, with a focus on delivering exceptional service and creating strong connections with everyone we work with.

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