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Customer Service Support Specialist

1 month ago

Regency Park, South Australia Pacific National Full time

We are seeking a skilled Customer Service Support Specialist to join our Commercial team at Pacific National, Australia's largest private provider of diversified rail freight services.

About the Role

This exciting opportunity will allow you to be a critical member of our national Commercial team within the Intermodal Division, delivering comprehensive freight forwarding solutions across Australia.

In this position, you will serve as a key liaison between Pacific National and our customers, understanding client needs and supporting service delivery.

Key responsibilities include managing customer enquiries with a solutions-focused mindset, actively seeking to understand customer business requirements, and working closely with the operations team to align services.

About You

To succeed in this role, you will have a proven ability to build strong relationships with internal and external customers, be a quick learner who can work independently and collaboratively, and possess excellent communication and decision-making skills.

A competitive salary is on offer for this full-time position, based at our Adelaide Freight Terminal in Regency Park. The estimated annual salary range is around $70,000 - $90,000 AUD, depending on experience.

Benefits

Pacific National offers a range of benefits, including paid parental leave, flexible working arrangements, access to an Employee Assistance Program, and a digital platform to support mental wellbeing.

We value diversity, inclusion, and the contribution of each team member, and encourage applicants to share their experiences and perspectives.