Australian Freight Forwarding Solutions Coordinator

1 week ago

Regency Park, South Australia Pacific National Full time

About Pacific National

Pacific National is Australia's largest private provider of diversified rail freight services, transporting a range of goods that drive the nation's economy. Our operations extend to terminals and depots in every mainland state.

Our team is dedicated to delivering comprehensive freight forwarding solutions across Australia, fostering strong partnerships with our customers by aligning their needs with suitable service offerings.

We're seeking an experienced professional to join our Commercial team within the Intermodal Division as an Australian Freight Forwarding Solutions Coordinator.

About the Role

In this position, you'll be a key liaison between Pacific National and our customers, responsible for managing customer enquiries with a solutions-focused mindset. You'll work closely with the operations team to manage utilisation and align services, ensuring seamless delivery of our freight solutions.

Your primary responsibilities will include:

  • Actively understanding customer business requirements and aligning their needs with Pacific National service offerings
  • Managing all customer enquiries with a lateral thinking and solutions-focused mindset
  • Collaborating with the operations team to manage utilisation and align services

About You

To succeed in this role, you'll have a proven ability to build strong relationships with internal and external customers, with a background in customer service or operational roles within the Transport/Logistics or Heavy industry. You'll be skilled at making timely decisions in a fast-paced environment and possess excellent communication and problem-solving skills.

You'll also have a keen focus on process improvement and a commitment to delivering exceptional service with efficiency and excellence.

Benefits

Pacific National values diversity, inclusion, and the contribution of each team member, creating an inclusive culture where everyone feels valued and respected. As a member of our team, you'll enjoy a range of benefits, including:

  • A competitive salary package with opportunities for career growth and development
  • Flexible working arrangements (subject to business needs)
  • Access to employee assistance programs, including confidential counselling services and mental wellbeing support

Join Our Team

If you're a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity. Join our team and contribute to delivering exceptional freight forwarding solutions across Australia.

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