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Senior Energy Storage Systems Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $120,000 - $180,000
Job Overview

We are seeking a Senior Services Leader to oversee the delivery of services related to our cutting-edge energy storage systems in Australia. This role will play a pivotal part in ensuring seamless operations, maintenance, and management of Long-Term Service Agreement (LTSA) contracts with customers.


Main Responsibilities
  1. Overall Leadership:
    • Lead the Australia Services income state performance, including budget development and representing Australia Services team within the APAC Region Senior Leader Team.
    • Drive and own Service Business performance KPI's Drive preventive and reactive maintenance execution for Fluence built assets and third-party assets
    • Lead the end-to-end service delivery process, with a focus on the maintenance and operations of energy storage systems.
    • Manage LTSA contracts, ensuring compliance with terms and conditions, and fostering long-term customer satisfaction.
  2. Services Execution:
    • Develop and implement project plans for maintenance and operations, coordinating resources, schedules, and activities to meet project milestones and client expectations.
    • Define asset management strategies while incorporating a continuous improvement approach.
    • Identify issues affecting product performance or Fluence Service and Support business performance, develop plans for resolution, socialize, execute resolution and follow up to ensure sustainability.
    • Support/Lead/Facilitate internal and external Root Cause Analysis and Management of Change Activities.
    • Support global services OEM suppliers' management.
  3. Team Management:
    • Build, mentor, and lead a high-performing safety team across all organizational levels.
    • Provide training, guidance, and resources to internal stakeholders to strengthen safety awareness and competencies.
  4. Client Relationship Management:
    • Cultivate and maintain strong relationships with clients, understanding their unique needs and ensuring 100% Compliance and exceptional service delivery.
  5. Vendor Management:
    • Maintain strong relationships with equipment vendors, participating in vendor meetings and negotiations to ensure the timely resolution of technical issues and the acquisition of necessary spare parts.

    Requirements
    1. Key Skills and Qualifications:
      • Bachelor's degree in engineering, Business Administration, or a related technical field.
      • 10+ years of experience in service operations, asset management, or related roles, with a minimum of 5 years in a senior leadership capacity.
      • Proven experience in managing P&L, budgeting, and financial accountability.
      • Demonstrated experience in service contract management and customer relationship management.
      • Prior experience working with regional or global teams, ideally within Asia Pacific Region
      • Experience working with 3rd party service vendors and OEMs.
      • Familiarity with renewable energy, battery storage, or similar industrial/energy infrastructure is a strong advantage
    2. About Us:

      We value diverse perspectives and experiences that bring fresh ideas and creativity to our team. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply. Research shows that women and individuals from underrepresented backgrounds may hesitate to apply for a role if they don't meet 100% of the requirements. If this role excites you, we strongly encourage you to apply—you could be just the right addition to our team


    What We Offer
    1. Employee Benefits:
      • Access to an Employee Assistance Program (EAP) offering support for both personal and professional growth
      • Flexible working arrangements, including hybrid work options to support your lifestyle
      • Generous Paid Parental Leave, empowering you to balance family and work (eligible employees only)
      • Mobile phone allowance for staying connected with ease
      • Opportunities to benefit from performance-based bonus schemes, celebrating your contributions