Logistics Expert Required

1 week ago

Sydney, New South Wales, Australia beBeeExpert Full time $100,000 - $140,000
At our organization, we're tackling complex logistics challenges. We seek a skilled freight forwarding expert to leverage their knowledge and guide the development of industry-leading software.We offer opportunities for professional growth through rotations across different teams before settling into your permanent role.The Role:
  • Understand and analyze issues
  • Identify root causes of problems
  • Collaborate with developers to deliver impactful solutions
Together, we transform the world of logistics one innovation at a time.Key Responsibilities:
  • Investigate and resolve complex customer issues
  • Deliver exceptional 2nd-line customer support
  • Draft requirements for new features and functionalities
  • Assess existing functionality and recommend enhancements
  • Document support materials and release notes
  • Analyze and document business processes
  • Identify inefficiencies and recommend optimal practices
  • Troubleshoot issues promptly
  • Conduct UAT (user acceptance testing) for software fixes and new features
  • Collaborate with customers and developers throughout the product lifecycle
About You:You're a natural problem solver with clear communication skills, active listening, and adaptability in a dynamic work environment.Key Skills and Qualifications:
  • Extensive experience in freight forwarding
  • Familiarity with CargoWise forwarding modules
  • Strong communication and collaboration skills
  • Self-driven learning and professional development
  • Background in software products
  • Stakeholder management expertise
  • Critical thinking and constructive feedback skills
  • Customer service mindset when supporting clients
  • High attention to detail
  • Positive attitude and drive for improvement

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