Logistics Service Expert

4 days ago

Sydney, New South Wales, Australia beBeeLogistics Full time $60,000 - $80,000
Job Overview

The Logistics Service Expert plays a pivotal role in resolving customer complaints, providing visibility on backorders, and managing returns. This position involves developing career opportunities in logistics and supply chain operations.

This is an exciting chance for candidates to utilize system tools to record actions taken and identify potential order failures.

A strong partnership with materials management, transportation, and warehouse teams is essential, along with excellent interpersonal and customer service skills.

Main Responsibilities:

  • Resolve customer care notifications and feedback related to logistics
  • Process Returns and work with the Warehouse team for timely completion of activities
  • Effectively use systems to record actions taken and characteristics of orders identified as potential failures
  • Provide Communication on back-order management
  • Support Account Managers on Logistics-related enquiries
  • Develop trust with field sales to increase productivity and reduce inbound calls from field

Requirements:

  • Bachelor's Degree preferred
  • Solid knowledge of SAP systems advantageous but not mandatory
  • Functional knowledge of logistics processes
  • Excellent interpersonal and customer service skills
  • Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint

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