
Arrears Resolution Specialist
5 days ago
About This Position
Expertise in managing portfolios of accounts with outstanding balances is essential for this role. The successful candidate will be responsible for communicating with customers to resolve these issues promptly and efficiently, ensuring a high level of customer service by identifying their needs and providing solutions early in the process.
Key Accountabilities:
- Engage with customers in arrears to expedite resolution of outstanding balances.
- Ensure adherence to debt processes and take timely action on assigned accounts.
- Provide regular updates to management, highlighting any potential risks that may impact the arrears portfolio or business significantly.
Requirements and Qualifications:
- Previous experience in collections or customer service roles.
- Excellent communication skills with the ability to effectively engage with customers and stakeholders both internally and externally.
- Strong analytical and detail-oriented skills.
- A commitment to ongoing professional development and learning opportunities.
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Australia Internal Consulting Group Full time $60,000 - $80,000 per yearClient A long standing ICG client is looking for a business banking arrears management specialist to assist an existing ICG team with a major transformation of the client's collections and recovery operating model covering systems, processes and people. Role Support a multi-stream project team, providing specific expertise, benchmarks, and deep...
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