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Front Office Supervisor

2 months ago

Brisbane, Queensland, Australia AccorHotel Full time
Job Description

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at AccorHotel. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, leading by example, and ensuring the smooth operation of our front office.

Key Responsibilities:
  • Customer Service: Provide prompt, efficient, and courteous service to guests during check-in, check-out, and throughout their stay.
  • Leadership: Lead by example, being proactive and resourceful, and assist in the development of the night team to ensure strong succession planning.
  • Night Audit: Assist with the running of the night audit process, including correctly posting revenue, identifying discrepancies, and producing a complete night audit report.
  • Operational Support: Assist in all areas of the hotel to eliminate potential issues, including Food & Beverage operations.
  • Accounting and Credit Transactions: Maintain procedures in relation to credit and cash transactions and accounting documentation.
Requirements:
  • Experience: Have experience with high volume and preferably luxury service.
  • Communication Skills: Have strong communication skills.
  • Availability: Have the availability & flexibility to work shifts across Monday to Sunday, including public holidays.
  • Licenses: Hold a full and open driver's license.
  • Technical Skills: Have experience in Opera, Microsoft Word, and Outlook.
  • Industry Experience: Have experience in a similar role within the hospitality / hotel industry.

We offer a fun and rewarding work environment, career development opportunities, and hotel discounts worldwide. Our commitment to diversity and inclusion is reflected in our inclusive company culture and our ambition to attract, recruit, and promote diverse talent. If you require an adjustment to be made during the recruitment process, please let us know.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.