Senior Technical Consultant
5 days ago
At Servicenow, we're building a new team in Sydney to drive the success of our customers. As a Senior Technical Consultant, you'll play a critical role in helping our clients unlock business value and accelerate their digital transformation journey on the Now Platform.
About the RoleWe're looking for a seasoned ServiceNow expert with significant experience in development and customer success. You'll be responsible for delivering technical accelerators to complex, large enterprise customers remotely, preparing client-facing and internal deliverables, and identifying process improvement opportunities.
Key Responsibilities- Present and deliver technical accelerators to customers
- Prepare technology-related deliverables
- Identify and drive process improvement opportunities
- Mentor junior team members
- Guide development of new offerings for our technical accelerator portfolio
- Engage with customers' requests in Impact
To be successful in this role, you'll need:
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions
- Knowledge of technical components such as LDAP, SAML/SSO, and integrations
- Experience with AI/ML technology and ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products
- Excellent communication and presentation skills
- Excellent interpersonal skills and customer-centric attitude
We're committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation to complete the application process, please contact us for assistance.
We're an equal opportunity employer and welcome candidates from diverse backgrounds. We're passionate about making the world work better for everyone, and we're looking for talented individuals who share our vision.
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