Senior Technical Consultant

22 hours ago

Sydney, New South Wales, Australia ServiceNow Full time
About ServiceNow

ServiceNow is a global market leader in the field of digital transformation, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Job Description

We are seeking a highly skilled Senior Technical Consultant to join our team in Sydney. As part of ServiceNow Impact, our newest product, you will play a key role in personalizing customers' digital transformation journey on the Now Platform and accelerating their time-to-value.

As a Senior Technical Consultant, you will act as the ServiceNow subject matter expert, bringing best practices, innovations, and capabilities to help customers achieve their goals. You will work closely with customers to deliver our technical accelerators, prepare client-facing and internal deliverables, and identify process improvement opportunities.

Key Responsibilities:

  • Present and deliver technical accelerators to complex, large enterprise customers remotely
  • Prepare technology-related client-facing and internal deliverables
  • Identify and drive process improvement opportunities, guide best practices development, and mentor junior team members
  • Guide development of new offerings for our technical accelerator portfolio
  • Engage with customers' requests in Impact, including scoping of level of effort, fulfilling business requirements, and resolving customer escalations

Requirements:

  • Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
  • Knowledge of technical components such as LDAP, SAML/SSO, and integrations that make use of these technologies
  • Experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment
  • Experience working with Agile methodologies
  • Excellent communication and presentation skills
  • Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. If you are passionate about digital transformation and have the skills and experience to succeed in this role, we encourage you to apply.

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